Sticky Situations: How to deal with family drama and other things you aren’t getting paid for
Wedding professionals are often placed in undesirable situations dealing with client family drama, unreasonable client demands, and even moral dilemmas. Additionally, we are sometimes portrayed as therapists, negotiators, fairy godparents, and many numerous things that lead to a false narrative about our industry. Being able to define your professional relationship with clients and enforce those boundaries is key to any successful wedding business.
Takeaways include:
- Why client relationships can so easily become murky and lead to problems.
- When (and how) to set boundaries to avoid being place in an uncomfortable position.
- What to do first when you see a situation heading downhill.
- How to show empathy without allowing yourself to be taken advantage of
About Margaux Fraise
Margaux Fraise is the owner + creative director of Harmony Creative Studio, an award-winning boutique wedding firm in Los Angeles, CA. Since moving from retail consulting to events in 2011, her goal has been to design weddings with intention, infusing celebrations with her signature organic and minimal style yet still tailored to each couple.
A Stage IV breast cancer survivor, she has a unique perspective on what is truly valuable in love, life and weddings – and brings that viewpoint to help her clients hone in on what matters to them. As a result, her work has been featured in numerous publications, including Style Me Pretty, Brides, and Green Wedding Shoes, among others.
Margaux serves as a wedding business educator, frequent podcast guest and motivational speaker. Her meticulous onboarding, planning, design and execution procedures have also caught the attention of her peers, and she shares insight regularly on efficient systems for creatives. Margaux has also launched multiple educational courses for wedding pros and hosts the twice-yearly premiere online summit for wedding pros: the Wedding Summit Series.
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