Sorry… Not Sorry
How to Stop Apologizing and Master the Art of Being Kind and Firm at the Same Time
Join our very own DFW NACE member and events professional – Jennifer Trotter – for a special webinar on the first Wednesday of May.
“We can all agree that difficult clients and awkward situations are inevitable in the wedding and event industry under the best of circumstances. With COVID-19, we’re now dealing with unprecedented reschedules, changes and cancellations, and off-the-charts tension levels for vendors and clients alike. Navigating those push-pull conversations with upset clients has never been more difficult! So what do you do….cave to be nice? Hold firm to protect your business? We’ll break down why and how to hold firm and when to bend, discuss why over-apologizing is actually detrimental to your relationship with your clients, plus we’ll discuss how to finesse communications with your clients to get results that make BOTH sides happy, including actual words and phrases that work every time.“
Stay for a special Lip Print Reading @ 3:00pm
by DFW NACE Member Kathryn Krieger, Pucker Up Impressions
Immediately following our virtual meeting, at 3:00pm, Kathryn Krieger will be giving fun and insightful lip impression readings. Sign up for your free reading here.